After your payment has been verified you will receive an email confirming that your order is being processed. We take between 2-5 working days to ship out products that are in stock and readymade. Products that are made-to-measure (custom sized) and need to be manufactured take between 7-10 working days before they are shipped out. When your order has been shipped, our courier partner will communicate with you regarding delivery and we will also provide you with a shipment tracking number for you to track shipment updates on your own. Please note: 'readymade size' does not mean the product is in stock.
Shipping costs will be shown at checkout. Our standard rate is R60 for Gauteng and R159 for all other provinces. Please note however that shipping costs can vary depending on the product size. Over sized products such as long poles and large beds will incur additional shipping costs.
Sure! So long as your order has not been shipped already, please send us the new shipping details ASAP and we can get this changed for you. Email us at [email protected]
Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or a proof of purchase.
PLEASE NOTE: custom-sized, made-to-measure, and customised items are not eligible for return unless in the event of damage/fault.
To start a return, you can contact us at [email protected]. If your return is accepted we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns arranged by us will incur a courier charge.
Please also read our Refund Policy for more information.
Something not quite right with your order? Don’t worry, we are always ready to help. Email us at [email protected] and advise us of your issue. We’ll endeavor to resolve any issues as quickly as possible.
While we strive to accurately represent our products' colours in the images provided, please be aware that due to variations in monitor settings and lighting conditions, the colors you see on your screen may differ slightly from the actual product. We make every effort to ensure that the colors depicted are as close to the true product colors as possible, but slight discrepancies may occur. Rest assured, we are committed to delivering high-quality products, and we appreciate your understanding regarding any potential variations in color representation.
